refund policy

1. RETURN POLICIES

Bearing in mind article 47 number 7 of the consumer statute law 1480 of 2011.

Underwear NOT CHANGED due to hygiene issues. This applies to underwear and swimwear or any garment that comes into contact with private parts.

NO is changed, taking into account that these products are for intimate and personal use.

2. Causes to make the change of our products effective:

2.1. Manufacturing defects: All our garments are subject to strict review processes by the quality area. However, if there is a manufacturing defect in the garment, the change will be made.

2.2. Dispatch error: The garment does not correspond to the photo, except for color variations typical of the print or light effects on the photograph. This change is only made when a reference other than the one the client ordered is sent.